ITIL Foundations
The ITIL Foundations class is a 3 day class, with three full days of content and the exam at the end of the third day. Not only will you learn the entire Service Management Lifecyle, but you will also learn how to take the exam, and will take a sample exam on the morning of the last day in order to adequately prepare for the exam.
Veris has a 98% success rate with certification exams on this course.
If you are an IT professional who wants to understand the entire IT process, not just your job, and therefore how to add more value to your organization, this is the class for you!
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ITIL Intermediate
Once you have completed the ITIL Foundations certification, you are qualified to move on to the Intermediate courseware, on the roadmap toward being an ITIL Expert. There are five individual Service Lifecycle Courses, that map to the five phases of the Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each of these classes is three days in length, and provides three credits toward ITIL Expert designation.
On the Service Capability side, there are four individual courses: Planning, Protection, and Optimization; Service Offerings and Agreements; Release, Control, and Validation; and Operational Support and Analysis. Each of these classes is five days in length, and provides four credits toward the ITIL Expert designation.
Once you have obtained a minimum of 17 credits from ITIL Foundations, and a combination of Intermediate courses, you may take the Managing Across the Lifecycle course and exam. Success on this exam will enable you to use the ITIL Expert distinction.
Please note that upon registration for any of these Intermediate courses, you will be required to produce your ITIL Foundation certificate. It is a prerequisite for any course in the Intermediate family of courses.
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Project Management
PMI Project Management Program qualifies for the Project Management Institute’s Project Management Professional certification educational requirements and Professional Development Units (PDUs). You receive an intensive education into the nine knowledge areas, five process groups and forty-four processes that make up the internationally recognize standard. Successful companies use the PMI methodology to better manage their projects. Attendees gain the knowledge and satisfy educational requirements necessary to qualify for the Project Management Professional certification.
Attendees:
• Discover the nine knowledge areas of project management,
• Understand the five process groups illustrating the project life-cycle,
• Learn the tools top project managers use to control their projects,
• Deliver the reports necessary to understand the current status of the project, and
• Work with stakeholders and team members more effectively for greater productivity.
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ISO Foundations
Are you familiar with ISO? Perhaps you know the ISO 9000 series of standards for manufacturing. Did you know that there is ISO 20000 for IT standards? Since 2005 ISO/IEC 20000 (ISO 20000 or ISO 20K) has been the international quality standard for IT Service Management. The ISO 20000 Certificate, which is issued to organizations, not individuals, confirms the organization has demonstrated sufficient evidence of a quality ITSM Program. However, you, as an individual, can take and pass an ISO 20000 class and certification exam, demonstrating your proficiency in this area.
For organizations not immediately seeking ISO/IEC 20000 certification, the ISO/IEC 20000 Foundation training provides an international standard of best practices against which to benchmark your current ITSM and Service Quality Management programs. Two of the biggest IT Service Management challenges are obtaining the attention and commitment of senior management, and ensuring acceptance of the changes or changed processes. These obstacles (sometimes they are actually roadblocks!) may be overcome by using this standard to benchmark capability of delivering services, measuring service levels and assessing performance.
If you are actively seeking ISO/IEC 20000 Certification as a competitive advantage, this training course helps accelerate the audit process by partially meeting the standard's Competency, Awareness and Training requirements.
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Other Offerings
Microsoft Office Application Training
Customer Service Training
Sales Training
IT Metrics
Leadership, Managerial, and other development programs
Customized Training
Whether you are rolling out a new application and want the users trained, or creating a new internal university, or simply want some training program customized to your organization, we can help. Our instructional designer will meet with you, understand your requirements, and then take the content (yours or ours) and create a customized program to meet your needs.
We’ll even teach it for you, or train your trainers to teach it, if that’s what you need.
Let us know how we can help.
