“Cheryl is always focused on pushing forward with the task at hand while not letting the slow adopters slow down her momentum. She is also very detailed with keeping excellent documentation of project work and progress. She is definitely an asset to your group and a pleasure to work with. All feedback I have received from others has been consistent with mine. We only have good things to say about Cheryl’s attitude and ability with her work with us.”
- Matt, Pharmaceutical Manager
“Deb, Thanks so much for the great job on the ITIL foundations course last week. You and Ron were able to make a dry subject interesting and keep the mood light and fun. Watching the interaction of Veris employees, it seems there is something special going at your company. I'm glad I was able to be part of that for a few days.”
- Will G., President, IT services business
“Veris Associates has provided several Foundations in IT Service Management training sessions for our staff, with excellent results. The staff members commented on the instructors’ ability to keep their interest while presenting some pretty ‘dry’ material. In addition, we engaged Veris to undertake a high level process gap analysis and were pleasantly surprised at the depth of material they provided on a short engagement.”
- Kim C., Manager of Process Management, Financial Institution
“Ron was the best presenter I have ever seen with this kind of training. The energy he brought into the room was fantastic, and kept everyone interested in the training.”
- Jeff H., Pharmaceutical client senior manager
“Veris consultants were assigned to a long-term project in my department. They were effective in both understanding our business and IT needs, and driving to a logical objective. Bill Redmond was a significant contributor throughout the time he was here. I would hire Veris consultants again, especially for engineering or improving processes and project work.”
- Rob G., Pharmaceutical client manager
“Veris Associates was engaged to conduct IT assessments and implement recommendations to improve current operations. Prior to working with Veris, we had a low maturity level of documented processes in the Service Desk, Incident and Problem Management processes. Veris documented and implemented ITIL methodologies to improve internal customer service. We now have documented, measurable and repeatable processes helping us to continually improve our method of operations while increasing customer satisfaction from the business portion of the company. We expect continued improvement of our operations and greater efficiencies as we evolve using the foundation provided by Veris consultants.”
- Tom F., Pharmaceutical client manager
Comments from ITIL Training Evaluations:
“The course provided what I expected, and more. The interaction of the people, coupled with the enthusiasm and knowledge of the instructor, made this a worthwhile and absolutely useful class.”
“Ron did a great job of communicating the materials and making it lively and fun, even for those who were dialed in.”
“The discussion and comparison of the framework to our current environment were good and would not be replicated with an online module, so the in-person class was good. The instructor has done a good job of grasping who does what here, and the issues we face.”
“I liked the fostering of communication among the team and the ice-breaker exercises!”
