Governance and IT Service Management
• Business and IT Alignment
• Process Assessment/Gap Analysis
• IT Metrics
• Process Optimization and Documentation
• Cultural Change Leadership
• PMO Creation
Service Desk Services
• Outsourced Service Desk Services
• Nights and Weekends Service Desk
• Incident, Problem and Change Management Alignment
• Service Desk Metrics
• Service Desk/Service Management Tool Evaluation
Training
• ITIL Foundations and Intermediate
• Project Management
• ISO Foundations
• Customer Service, Leadership, IT Metrics, and an array of other titles
• Customized Training
Technical Projects
• Microsoft Technologies Upgrades, Deployments and Implementation
• Application Packaging
- • Service Desk Tool Selection, Management, Staffing
• Project Management
• Project and Technical Staff Augmentation
