Aligning IT objectives with streamlined service management processes and business needs requires re-engineering, paradigm shifts, and effective communication. It also provides the fundamental requirements for a cost-effective, streamlined organization.

You want to cut costs? Stop doing things that require duplicate effort, cumbersome processes, and people going around the process.  Get your people talking to one another.

Enabling process maturity requires effective knowledge and experience to gain support and sponsorship, knowing when and how to communicate with stakeholders, how to identify the right process owners, and how quickly your organization can move forward. However, it often takes someone stepping back to take an outside view to see how to get this started.  That is where we come in.

Veris Associates has a proven methodology and approach, called the Smart CIO™, to help our customers understand the maturity level of their IT enterprise.  We have the expertise and experience which makes an IT Service Management implementation less risky, and we will provide you with a practical and relevant approach to applying ITIL best practices in your environment.

And here’s our promise: We will not be the consultants taking up your space years from now and continually trying to get a bigger hold on your organization.  We want to teach your team how to do this, transition it to them, and go on to our next engagement.  No, seriously.

The Smart CIO™ methodology is life cycle driven, and its deliverables include:

• Maturity Assessment Baselining
• Current State Interviews and Reviews
• Future State Models
• Gap Assessments and Analyses
• Establishment of Key Performance Indicators
• Continual Service Improvement Plans