| Date and Time: | 9/13/2010 – 9/17/2010 8:00 AM to 5:00 PM | | Cost: | $1,995.00 Registrant | | Location: | Greater Philadelphia, PA area | | Location Information: | www.verisassociates.com | | Contact Phone: | 888-458-3747 | | | |
The offering is part of the “Lifecycle Stream” courses leading to ITIL Expert Qualification
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
· Service Operations Principals
· Service Operation Processes
· Common Service Operation Activities
· Organizing Service Operation: Functions
· Technology Considerations
· Implementation Considerations
· Challenges, Critical Success Factors and Risks
Prerequisites:
This class requires that all participants:
- Hold an ITIL v3 Foundation Certificate OR ITIL v2 Foundation and v3 Foundation Bridge Certificate
- There is no minimum mandatory experience requirement but 2 to 4 years professional experience working in IT Service Management recommended
- It is also strongly recommended that candidates:
- Have some familiarity with the terminology of the service management processes listed in the above paragraphs, and related experience of working in a service management –based organization with responsibility relating to operational processes
- It is strongly recommended that candidates have read the ITIL Service Lifecycle core publications
To register for this course, please call 1-888-45-VERIS (888-458-3747).
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