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ITIL Foundation Level Certification - IT Service Management Foundations V3
The ITIL Foundation Certificate is intended for people working in the field of IT Service Management. The Foundation Certificate in The ITIL Service Lifecycle, along with the Foundation Certificate in the ITIL Service Capability Modules, is a prerequisite for the new ITIL Diploma in IT Service Management.
Prerequisite knowledge, skills and practical experience:
None required. Knowledge of ITIL V2 highly recommended.
Scope: ITIL® Foundation
The IT Infrastructure Library (ITIL®) contains a comprehensive description of the processes involved in managing IT infrastructures. The ITIL® Foundation course introduces you to the most elementary terms and concepts of ITIL®. You are taught the importance of a systematic approach to management, the Service Lifecycle. This means that a process-oriented approach to the business organization is used to convey the material. The ITIL® Service Lifecycle model provides insight into the coherence of identified processes. In addition, you are introduced to a series of basic terms and concepts used to provide substance to these processes. All of this will give you the information needed to deal with the changes that result from an implementation of ITIL® in an organization, regardless of the scope of the implementation.
ITIL Version 3 more fully addresses the reality of implementing ITIL, rather than the former linear view provided by Version 2. Consistent referral back to the business goals and requirements is emphasized and addressed. In addition, the interactive discussion about the participants’ current organizational adherence or deviation from the proposed best practices helps the participant understand the benefit of the methodology, implementation requirements, and the overarching need for consistent communication and commitment to the processes to be adopted.
Objectives:
After obtaining the ITIL® Version 3 Foundation Certificate, you will have insight into:
Course Overview:
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Introduction to ITIL® Service Management |
Service Transition |
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History of ITIL and differences between Version 2 and Version 3 |
Service Models |
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IT Service Management Practice Overview |
Service Operation |
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The Service Lifecycle |
Balance and Communication |
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Service Strategy |
Continual Service Improvement |
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Value Creation |
Control and Quality |
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Service Design |
Review |
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Process Relationships |
Certification Examination |
Cost - $1,795.00 USD/person includes:
- 24 hours of interaction during days 1 - 3 of training
- 4 hours of interaction on day 4 for review and exam preparation
- 1.5 hours on day 4 for the ITIL® Foundation Certification exam
- The complete student guide for the class material including review material, primer, ITIL® process relationship map, and certification scheme
- ITIL® Pocket Guide to IT Service Management
- In-class access to the OGC publications “Service Strategy”, “Service Design”, “Service Transition”, “Service Operation”, and “Continual Service Improvement”
*Please note - class size is limited: 25 participant maximum, 6 minimum
CLICK HERE to view our events calendar and find the next available class time.
Classes are being held in King of Prussia, Malvern, and Exton, PA and Northern New Jersey, Cherry Hill, NJ
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