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With a solid understanding of the processes that need to underpin an IT organization for maximum effectiveness, and how those processes interrelate, your IT professionals are better prepared to work together as individuals and on collaborative teams. Veris offers the folllowing IT Service Managment and ITIL (IT Infrastructure Library) Courses:
ITIL Foundations (V2) Certification (three days, including certification)
This course will take the IT professional through the basics of IT organization structure, and begin to highlight areas where the IT organization in which they work fits the best practice and where it may deviate. This provides the individual with knowledge of how individual roles affect the larger organization and how they help and hinder the process with individual and team actions.
Upon completion of the course, students will be able to:
- Understand the IT process framework, which integrates people, process and technology
- Understand where their current organization fits or does not fit the best practice "mold"
- How their role affects the organization and how processes affect their role
- How the organization's culture plays into the effectiveness of process engineering in IT
Designed for IT Managers, process owners, quality assurance resources, directors and consultants supporting process-driven management, this course provides the basis for better creating, implementing and managing the IT organization and its processes.
Click here to download this in .pdf format. (~138k)
ITIL Foundations Certification ( V3) (four days, including certification)
This course will offer the newest version of ITIL, which provides the five core elements of the program. The course covers the transition from version 2 to version 3, and then takes you through the core elements of version 3. From Service Strategy, through Service Design, Service Transition, and Service Operation, and finishing with Continous Service Improvement, the participant will quickly see how their day to day role is influenced by, and influences, the overall IT and business goals of the company for which they work.
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