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Top Five IT Pain Points Interview Excerpt
 You are an IT director or manager responsible for the IT Service Management within your organization, and you recognize certain conditions seem to rise to the top and batter you daily. You'd like to learn how to overcome these so you can move onto other things and feel satisfied the annoying nuisances won't come back.
Through our extensive research and close interaction with our clients, we at Veris Associates, Inc. have discovered the 10 areas that seem to keep IT departments from fully reaching their potential. Many times, they are asked, at the same time, to maintain stable environments, provide new features, and support technology implemented by the business side of the organization. On top of that, the IT staff must prove their value to the organization. They are pressured to perform while feeling they could be replaced by outsourced or off-shored talent.
In this five minute excerpt of the enlightening interview with Sr. IT Service Management Consultant, author and speaker Cheryl Croce, you will learn:
- a standard definition of IT Service Management and IT Request Fulfillment,
- how ITSM aligns with business initiatives and
- the number one pain point for IT managers today.
Click here to listen.
Those who listened to the five minute excerpt found the following useful:
Top 5 IT Pain Points - Full Interview with Cheryl Croce, Sr. Consultant, Veris Associates, Inc.
IT Service Management Training
The Games We Play: Conquering the Challenge of IT Request Fulfillment
Veris Associates IT Service Management Blog and Podcast
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