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If you are an IT professional who wants to understand the entire IT process, and therefore how to add more value to your organization, this is the class for you!

In order to ensure that you can adequately manage your operational environment, you need to be sure you have the right metrics and reporting in place to review regularly. The Continual Service Improvement ITIL intermediary course offers a focus on the in-depth activities and approaches for setting up and running Continual Service Improvement Critical Success Factors, KPIs, and the metrics collection and review processes.

The offering is part of the “Lifecycle Stream” courses leading to ITIL Expert Qualification